Truckle Cheese Co Delivery, Packaging and General Information
PLEASE DO CALL US ON 01386 760 000 IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO DISCUSS YOUR REQUIREMENTS
Our Chilled Packaging
We deliver the best British Cheeses, Chutney, Pate’s, Cheese Making Kits and hampers directly to your door. To ensure your order arrives in optimum condition all Cheese is delivered on a next day service.
Delivery date request:
If you would like to request a delivery date, please do so in the checkout process, and we will confirm this delivery with you by email.
Standard delivery is between Tuesday - Friday 9am-4pm. To ensure freshness and to keep to the high standard expected from all our foods, we do not usually deliver on a Monday. There are Saturday deliveries available, however there is an additional cost for this service. Please contact us on 01386 760 000 if you wish to discuss this option.
What are the Postage & Packaging costs?
FREE DELIVERY FOR ORDERS OVER £50 to mainland UK, on a standard delivery service.
Orders under £50 are as follows:
- Ambient Delivery (Items that do not need to be sent chilled)
- Mainland UK (Excluding Scottish Highlands and Islands) 9am-5pm: £6.25
- Scottish Highlands & Islands, Channel Islands: £13.50
- Isle of Man, Northern Ireland & Republic of Ireland: £16.95
- Scottish Highlands and Islands, Channel Islands 9am-5pm: £16.50 (delivery takes 2 working days)
- Isle of Man, Northern Ireland & Republic of Ireland 9am-5pm: £19.95 (delivery takes 1-2 working days)
This cost includes overnight delivery via a courier company, and covers the chilled packaging, ice packs & recyclable filling to ensure your parcel arrives in the best condition.
What happens when you have placed your order?
You will receive an email confirming your purchase. A second email will then be sent confirming your delivery date.
Delivery Date Requests
If you have a delivery date request this can be placed in the Order Comments box on the checkout page, we will do our very best to fulfil your request. (Please note STANDARD DELIVERY is TUESDAY to FRIDAY (9am-5pm), however timed delivery options are available.
General Delivery Information
We guarantee delivery within a maximum of 7 working days, however in most cases we can deliver sooner than this. Please do request a delivery date if you require delivery on a certain date in the Order Comments box on the checkout page.
If you require a specific delivery date simply write the date you would like into the 'Order Comments' box on the checkout page and we will do our upmost to fulfil your request, provided it is between Tuesday - Friday. Please note we do not dispatch orders over the weekend for delivery on Monday.
Can I have a Saturday delivery?
Yes, we can offer a Saturday delivery for a £20 supplement. This is a direct cost charged to us from our couriers
Why do you not deliver on Mondays?
We don’t deliver on Mondays because we will not compromise the quality of the product by leaving your parcel in a delivery warehouse over the weekend. We intend for your order to arrive in the condition in which it was made.
Can I recycle the packaging?
Yes. In line with our aim of minimizing our impact on the environment and reducing food miles with our ‘one order, one delivery’ policy, our packaging is manufactured from closed cell non-cross-linked polyethylene, a material that is fully recyclable; already 60% recycled and fully reusable. The void fill chips are called ‘biofill’ and are made from natural starch, are 100% biodegradable, compostable, and we are told are the secret weapon of fly fishermen! Please do recycle the cardboard outer box. Please re-use the ice packs for your own picnics. The ice packs are filled with purified and distilled water so can be opened and poured down the drain; the plastic can then be recycled.
Who will deliver?
All deliveries are sent via overnight courier by APC or DPD. When we send you the email confirming despatch we will detail which company we are using. Please see the below information regarding each carrier.
Can you deliver to my workplace?
Do you offer a timed delivery?
Yes. Before 10am and Before Midday. For our 'before 10am' service with APC, the cost will be £11.95 for up to 30kg. Please note that we are unable to offer a timed service to the Scottish Highlands & islands, Northern Ireland, Isle of Man, and Isles of Scilly.
What happens if I’m out when my delivery is attempted?
APC and DPD operate a 'no signature required' delivery scheme. If you are not in, the driver will attempt to leave the parcel in a safe place or with a neighbour. If there is not a safe place then it will be taken to the local dept and a card will be left, saying where the delivery is being held.
Most ambient items are held in stock and can be delivered next day. For any urgent queries, please telephone 01386 760 000
We are able to send only ambient products to some European Countries. For more information and delivery costs please do contact the office on 01386 760 000